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Web Support Technician (Remote, UK Only)

RemoteBillericay, England, United KingdomTechnical

Job description

Web Support Technician


£21,000 - £27,000 (Plus Incentives)

Bird is searching for a competent Web Support Technician to join our Essex based team. We are an award-winning digital agency providing results-driven online marketing, technical and creative services to a broad range of clients, including local SMEs and global brands such as Huawei, St James’s Place and First Data.

You will be working closely with the Technical Director to troubleshoot and problem solve a range of technical issues and creative tasks. Your day-to-day responsibilities will include:

  • Promptly responding to incoming tickets
  • Fixing / debugging existing websites
  • Working with the following technologies
    • Wordpress
    • Magento
    • cPanel / WHM
    • Apache and linux
    • Freshdesk
  • Installing and configuring plugins
  • Custom design changes
  • Administrative tasks
    • Adding and editing products on ecommerce stores
    • Changing content on websites
    • Setting up and managing emails and domains

Job requirements

We want to hire a committed Web Support Technician to join our technical team. This is a multifaceted role requiring knowledge that spans web design and web development. We want someone who is prepared to go the extra mile. This role includes liaising with clients and colleagues so you should have strong written and verbal communication skills. In order to perform in this role it is vital that you have:

  • Working knowledge of the following programming technologies
    • HTML
    • CSS / SASS
    • JavaScript / jQuery
    • PHP
    • SQL
  • Good knowledge of content management systems (e.g. Wordpress, Magento etc.)
  • Experience with:
    • DNS management
    • Server management
    • Database management
  • Good commercial awareness and the desire to provide client-focussed solutions
  • Excellent time management

Working For Bird

We are a close-knit team who want the best results for our clients and for each other. We have a state of the art in-house system, access to industry-leading tools and all the kit that you need to thrive. The office can be fast-paced but we like to have fun. There are ping-pong tables, swanky boardrooms, and a well stocked kitchen. We also offer the flock a range of employee benefits, including:

  • 30 days holiday
  • £500 and 5 days off p/a for professional development
  • Additional paid bIrthday day off (or three day weekend)
  • Regular socials and lunches (expenses paid)
  • Free gym membership
  • Free Spotify Premium
  • Free Netflix
  • Free eye tests and discounted glasses
  • End of Year party (expenses paid)
  • Summer party (expenses paid)
  • Cycle to Work Scheme
  • Employee loyalty schemes:
    • Private Healthcare
    • £1000 work technology budget (e.g. build your own PC)

If you are an experienced Web Support Technician and you wish to progress your career as part of a forward-thinking digital agency then send a copy of your CV and portfolio to be considered for the role. Bird is expanding and we are always interested in hearing from new talent - visit the Bird careers page for more opportunities and information about our company.

Bird is an equal opportunities employer and does not discriminate on the grounds of any personal characteristics. We will consider applications from all candidates with suitable experience and we aim to respond to successful applicants promptly.